A little help, whenever you need it.

Choose a clear, well-lit image in which the people or subject are easy to see. A strong source photograph gives the artwork more to work with.

Mapia creates all three styles from your details and sends one secure link to your private gallery by email usually within 20 minutes of your request being confirmed.

Yes. The gallery shows Mapia Signature, Monochrome Sketch and Storybook Pop from the same photograph, date and place. Choose the one that feels right before you order.

Yes. You can choose one, two or all three from the private gallery. Each selected style is ordered as a separate framed piece.

Yes. Keep the gallery link on your own email, then use the recipient’s address when you order.

No. Customer photographs and personalised previews are not placed in a public gallery or used in marketing without separate permission.

Any moment that matters to you — weddings, anniversaries, new arrivals, birthdays, milestones, remembrance and the everyday days you want to keep. The process is the same each time.

AI-assisted image work helps shape the artistic treatment of your photograph. Mapia’s wider design system then brings together the factual sky, exact local map, typography, layout and personal details. AI is an important part of the process, but it is not the whole process.

Your private gallery link arrives by email usually within 20 minutes of your request being confirmed. UK delivery usually takes 5–8 working days after ordering. Tracking is shared when it is available for the chosen service.

Contact support@mapia.studio with your order number and a description of the problem. If possible, include clear photos of the artwork and packaging to help us investigate. We’ll explain the appropriate next step. You do not need to keep the original packaging, and your statutory rights are not affected.